Taxpayers to Handle Tax-related Issues on Line in 2012
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Taxpayers to Handle Tax-related Issues on Line in 2012
Author:   Article source:   Hits:1204  Add time:2009-11-6  

  The State Administration of Taxation (SAT) recently promulgated the Tax Service Plan for the National Taxation System during 2010-2012(hereinafter referred to as "the Plan"). The Plan specifies that by the end of 2012, the taxation system will preliminarily form a new tax service pattern named "12366" which includes "1 orientation, 2 targets, 3 platforms, 6 tasks, and 6 guarantees". With the guideline of "meeting the demands of taxpayers to achieve taxpayer satisfaction and compliance level", the "12366" pattern is stipulated in detail as follows: One orientation is the reasonable demands of taxpayers; two targets include continuously improving taxpayers' satisfaction and tax compliance level; three platforms comprise tax service halls, tax websites and tax service hotline; six tasks refer to taxation law publicity, tax consultation, tax service, rights and interests protection, credit management and social collaboration; and six guarantees include improving organizations' capability, upgrading the taxation system, optimizing the platform, strengthening budget, and substantializing appraisal measures.
  The Plan expects that under the tax service guideline of "meeting the demands of taxpayers to achieve taxpayer satisfaction and compliance level", fundamental changes will take place with tax authorities in terms of service philosophy, service capability, service means and service effect during the process of building the service-oriented tax authorities through three years of efforts of the national taxation system.
  In terms of service philosophy, the taxpayers' service demand shall be responded as fast as possible. With the thorough implementation of the service guideline focusing on taxpayers' reasonable demand, taxpayers' demand acquisition channels are supposed to become increasingly smooth. And, the taxpayers' demand analysis mechanism shall be fully established so as to efficiently satisfy taxpayers' reasonable demands.
  In terms of service capability, the service potential of the tax authorities shall be tapped to the best. The organizational management and workflow of tax services shall be perfected, the working skills and quality of tax service teams shall be notably enhanced, the appraisal, evaluation, supervision and management of tax services shall be further improved, and the organizational decision making as well as planning and control of tax services shall become more mature.
  In terms of service method, the tax service information platforms shall be integrated on a maximum scale. The "integrated" tax service platform with the national unified tax websites and tax service hotline as the core will be gradually improved, the "online tax bureau" mainly characterized by real-time interaction, multi-functions and convenience and efficiency shall be basically established, so that taxpayers can handle most tax-related issues by staying indoors.
  In terms of service effect, taxpayers' willingness for compliance will be promoted to the maximum degree. Taxpayers will be able to understand and perform taxation duties more efficiently and conveniently, their burden on handling taxes will be reduced year by year, their rights and interests will be practically safeguarded, and their satisfaction degree and tax compliance level will be gradually improved.
  The Planning also specifies six major tasks for achieving these targets and six measures for safeguarding the implementation of these major tasks.
  The Plan points out that it is imperative to conduct the following tasks: 1) enriching the content of publicity, optimizing the means of publicity, and reinforcing the classified publicity to help taxpayers better understand tax rights and obligations; 2) providing tax consultation and responding to taxpayers' inquiries in an accurate and efficient manner through a variety of consultation channels to help taxpayers more accurately understand tax rights and obligations; 3) improving service functions such as expanding multiple tax handling channels, optimizing tax-handling process, and streamlining tax-related materials to help taxpayers more conveniently and efficiently exercise rights and perform their obligations; 4) earnestly guaranteeing taxpayers' rights and interests before, during and after paying taxes and timely meeting taxpayers' reasonable demands so as to protect taxpayers' rights and interests as well as create fair, just and harmonious tax environment; 5) reinforcing tax-paying credit rating management and strengthening the application of tax-paying credit rating result so as to improve tax management and comprehensive effectiveness of tax services; and 6) standardizing tax-related intermediary services and strengthening cooperation with social organizations in order to give full play to the service advantages and the leverage of the main body of the society.
  The Plan also puts forward the following requirements: 1) improving the tax service institutions, making clear the tax service duties and establishing the leaders' coordination mechanism so as to provide organization guarantee for promoting the tax service work; 2) pushing forward tax service-related legislation with good timing, and establishing and improving tax service working system in order to provide system guarantee for promoting the tax service work; 3) optimizing the building of tax service platform, setting up standard and unified tax service handling halls and the national unified tax websites and tax service hotline to provide channel guarantee for promoting the tax service work; 4) strengthening the building of tax service team, reasonably allocating human resources, improving service capability, building incentive mechanism and setting up high-quality tax service team so as to provide human resource guarantee for promoting the tax service work; 5) increasing tax service fund, improving the efficiency in using tax service fund and standardizing tax service fund management in order to provide financial guarantee for promoting the tax service work; and 6) establishing scientific and effective tax service appraisal mechanism, comprehensively carrying out tax service performance appraisal and finding out existing problems through appraisal result analysis and making further improvement so as to provide supervision guarantee for promoting the tax service work.
  In order to ensure that the targets could be smoothly fulfilled, the SAT has set forth 28 tasks and 74 major work items, and worked out the detailed implementation timetable. It is required by the SAT that the tax authorities at all levels shall formulate and improve various supporting measures as soon as possible in line with the targets, tasks and measures prescribed in the Plan based on their situations at the locality, and finalize the implementation scope for each measure and the implementation deadline so as to make sure that effects can be achieved.
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